Claims avoidance techniques: Best practices for contract administration

By Kathleen M. J. Harmon

This paper provides best-practice recommendations on contract administration procedures to help a project team successfully bring or defend against change order requests, claims and litigation. These recommendations include advice on document management, schedule analysis, cost control and negotiation.
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Vestal, A.& Harmon, K.M.J. (2004).Teaching Conflict Resolution to Culturally Diverse
Preschoolers. ACResolution, (4)1, 18-19.

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